ISO 20000-1: 2018 Service Management Systems Lead Auditor
Find management system training at Precision Execution using the CASE STUDY method. The ISO 20000-1: 2018 Service Management Systems Lead Auditor course contains all the highlights, skills, and certifications you need to excel in your role.
Since 2011, more than 10,000 companies have sought recognition of their IT Help Desk Operations by pursuing certification to ISO 20K for IT Service Management. Our knowledgeable instructors have decades of training, consulting, and certifications in the industry. Our HYBRID learning approach reduces costs and provides effective training and tools that are available to you at your convenience. You can even find and reference training materials through our Precision LMS portal after your course is completed. These courses offer immense flexibility, allowing employees to learn at their own rhythm and convenience. As we provide day and night access to course materials, learning can happen beyond the traditional confines of a classroom or office, fostering a culture of continuous learning.
At Precision Execution, we understand that traditional training windows can be difficult to fit into your busy schedule. This is why we provide flexible options. Just email us at Joe@PrecisionExecutionLLC.com, and we can help build a custom training solution for you.
- Day 1 – REQUIREMENTS – This portion of training is dedicated to understanding and interpreting SMS requirements and other ISO standards. We provide a foundation of these key topics to help you and your team proceed with the basics for the rest of the course. Instructors begin by focusing on the big picture of terms and definitions—other ISO standards that are pertinent to quality systems—and work through the standard.
-Day 2 – IMPLEMENTATION - Students will also become proficient with the essential certification processes. All instructors possess practical experience and shed light into the challenges, trips, falls and opportunities while implementing an SMS. Students learn how to build an executable SMS implementation strategy including the resources required to be successful. We dedicate a lot of time to helping students understand where some of the pieces they probably already have such as an IT ticketing system and Service Level Agreements (SLA’s) fit. We discuss supply & demand, service design, resolution & fulfilment and service assurance. When faced with a scenario, students are able to correctly apply the practices and know how to implement them. This course familiarizes students with the necessary documentation for implementing an SMS. We cover measuring artifact sufficiency, timeliness, and overall relevance. Additionally, we introduce business tools for faster implementation and error prevention. The systems we introduce also facilitate SMS maintenance and sustainability.
-Day 3 – INTERNAL AUDIT - The ISO 20000-1 standard requires regular internal audits. By day three, you will understand the process involved with conducting internal audits. This course will help you learn to measure artifacts against criteria, draw conclusions, and write nonconformance statements. Additionally, you will explore opportunities for improvement and discuss effective remote audit practices.
-Day 4 – LEAD AUDIT - Finally, day four covers the responsibilities of the ISO 20000-1: 2018 Service Management Systems Lead Auditor. This course equips employees with the skills to effectively plan, execute, report, and close an SMS audit. Through a comprehensive case study, participants will gain experience in developing an audit plan, conducting opening and closing meetings, and navigating challenging audit situations.
All companies who are ISO 20000-1 certified must conduct internal audits, which this course will prepare you for. It will also qualify you on how to implement a management system. This course requires students to take a 1-hour, 25-question quiz to prove retention, where they must score at least a 70 percent. If you pass all four days, you are eligible to apply for Exemplar Global Certified Lead Auditor credential. At Precision Execution, you will have your certified credential within 30 days of your last exam when you register with our ISO 20000-1: 2018 Service Management Systems Lead Auditor course. Browse our website for more information and to find detailed course agendas.
Please note price includes a 2.9% service fee.
ISO 20000-1: 2018 Service Management Systems Lead Auditor
Find management system training at Precision Execution using the CASE STUDY method. The ISO 20000-1: 2018 Service Management Systems Lead Auditor course contains all the highlights, skills, and certifications you need to excel in your role.
Since 2011, more than 10,000 companies have sought recognition of their IT Help Desk Operations by pursuing certification to ISO 20K for IT Service Management. Our knowledgeable instructors have decades of training, consulting, and certifications in the industry. Our HYBRID learning approach reduces costs and provides effective training and tools that are available to you at your convenience. You can even find and reference training materials through our Precision LMS portal after your course is completed. These courses offer immense flexibility, allowing employees to learn at their own rhythm and convenience. As we provide day and night access to course materials, learning can happen beyond the traditional confines of a classroom or office, fostering a culture of continuous learning.
At Precision Execution, we understand that traditional training windows can be difficult to fit into your busy schedule. This is why we provide flexible options. Just email us at Joe@PrecisionExecutionLLC.com, and we can help build a custom training solution for you.
- Day 1 – REQUIREMENTS – This portion of training is dedicated to understanding and interpreting SMS requirements and other ISO standards. We provide a foundation of these key topics to help you and your team proceed with the basics for the rest of the course. Instructors begin by focusing on the big picture of terms and definitions—other ISO standards that are pertinent to quality systems—and work through the standard.
-Day 2 – IMPLEMENTATION - Students will also become proficient with the essential certification processes. All instructors possess practical experience and shed light into the challenges, trips, falls and opportunities while implementing an SMS. Students learn how to build an executable SMS implementation strategy including the resources required to be successful. We dedicate a lot of time to helping students understand where some of the pieces they probably already have such as an IT ticketing system and Service Level Agreements (SLA’s) fit. We discuss supply & demand, service design, resolution & fulfilment and service assurance. When faced with a scenario, students are able to correctly apply the practices and know how to implement them. This course familiarizes students with the necessary documentation for implementing an SMS. We cover measuring artifact sufficiency, timeliness, and overall relevance. Additionally, we introduce business tools for faster implementation and error prevention. The systems we introduce also facilitate SMS maintenance and sustainability.
-Day 3 – INTERNAL AUDIT - The ISO 20000-1 standard requires regular internal audits. By day three, you will understand the process involved with conducting internal audits. This course will help you learn to measure artifacts against criteria, draw conclusions, and write nonconformance statements. Additionally, you will explore opportunities for improvement and discuss effective remote audit practices.
-Day 4 – LEAD AUDIT - Finally, day four covers the responsibilities of the ISO 20000-1: 2018 Service Management Systems Lead Auditor. This course equips employees with the skills to effectively plan, execute, report, and close an SMS audit. Through a comprehensive case study, participants will gain experience in developing an audit plan, conducting opening and closing meetings, and navigating challenging audit situations.
All companies who are ISO 20000-1 certified must conduct internal audits, which this course will prepare you for. It will also qualify you on how to implement a management system. This course requires students to take a 1-hour, 25-question quiz to prove retention, where they must score at least a 70 percent. If you pass all four days, you are eligible to apply for Exemplar Global Certified Lead Auditor credential. At Precision Execution, you will have your certified credential within 30 days of your last exam when you register with our ISO 20000-1: 2018 Service Management Systems Lead Auditor course. Browse our website for more information and to find detailed course agendas.
Please note price includes a 2.9% service fee.
